Return & Refund Policy

It is simple to return an item for a refund within 30 days if you are not quite happy with it. Using the guidelines below, you can file a return request on your order page. We'll try our best to fulfill your request. Prior to anything else, please be sure you email us at [email protected].

Return & Exchange Conditions

• Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Please note: We do not accept the return of any fake products unless defective or faulty.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Refunds

We will notify you via email that your return has been received and will be examined, as soon as possible. To approve or reject your return, we will also send you a notification.

In the event that you are accepted, your refund will be handled and, within two to three business days, a credit will be automatically credited to your Paypal payment method.

Non-returnable items:

• Damage/Lost caused by customers is non-refundable.
• On sale items are non-refundable.

Exchanges

Orders cannot be swapped online at this time. Returning the original product for a refund requires you to buy the replacement item separately.

Costs

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

Policies

Returned items without permission won't be accepted.

Within 30 days of delivery, items must be returned. All of the merchandise needs to be in its original packaging, undamaged, and in the same state as when it was delivered to you. Further documentation of the purchase, such as the receipt, is required. Clients must choose a shipping option that offers tracking information when returning or exchanging merchandise.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to address any queries you may have and to clarify the purpose of your return.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Return the items to the specified return address, making sure they are packed securely. Please make sure your belongings are securely wrapped and keep any necessary postage documentation.

Contacting our customer care staff is always welcome if you have any issues regarding our return policy or procedures. Help and assistance will be gladly given to you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADDWEALTH TRADING (INTERNATIONAL) LIMITED
Company Address:	2/F Dah Sing Life Building 99-105 Des Voeux Road Central Central HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help